Ghan Hotel

Good value for money, safe area and excellent staff.

Pros: Hotel is a great value for money. What makes it valuable is mainly its staff. Everyone makes you feel like home. Hotel is located in a quite area, so you can sleep comfortably without the noise of Istanbul. Another plus point is that the room is cleaned daily. I enjoyed my stay there and would recommend it.

Cons: Despite the fact that there are signs everywhere about smoking isn’t allowed, corridor had a cigarette smell. I guess the room next to mine had a balcony where people smoked (may be it was allowed in those rooms).

Good value for money, very good conditions.

Pros: I liked very much the room,. It was cleaned every day. Also, the staff was very helpful and friendly, willing to help every time you needed something.

Cons: I did not like the area around the hotel, as there are only bikers shops. A good thing, however, is that it is not too far from a street with shops and restaurants (10-15 minutes walking distance).

Nice room in nice hotel close to Sögutlucesme YHT station and metro

Pros: Nice room with terrace which we paid extra for, and we could use the terrace to sit in the nice sun. Very clean and nice hotel, located only max 10 minutes walk from Sögutlucesme fast train and metro station. Located in a small usiness area with many car and motorbike shops and repair works, but ok to walk in at late evenings. A small bridge leading to nearby area with \

Cons: The area around was not bad, but no place where you can enjoy strolling around.

Pros: Friendly staff who were very helpful. Good location, close to train station and well connected by public transport

A pleasant stay

Pros: The breakfast was decent (although it was the same on each of the 4 days). The hotel is located quite far from the central area, but quite close (within walking distance) of the train station that connects the Asian and European sides of Istanbul.

Cons: At breakfast there was only water, tea and coffee, without any juice! The temperature in the breakfast room was very low!

Pros: I really enjoyed cleanliness and helpful staff. Special appreciation to room service which was of a high standard. The hotel was cosy and silent. Worth to stay!

Great staff and excellent room, shower and bed.

Pros: Mustafa at the front desk was friendly and helpful when you need to get your bearings in a new big city. The vibrant area of this hotel and proximity to a major transport hub is brilliant; only a few stops on the main line to Seraglio Point and other spots on the fast buses. The food selections on the the main street are all very authentic from coffee in the morning to Kebaps at night.

Cons: The streets around the hotel were a little dark and dingy; but when you realise Istanbul is a trustworthy and respectful community you cope with it all. I would stay here again and recommend it to anyone with that proviso.

Did exactly what it needed to!

Pros: Everything went smoothly, great value for money. Lovely comfortable hotel!

Cons: n/a

Excellent value for money & great staff!

Pros: Great little hotel & best 3*** I’ve stayed in. Reception staff EXCELLENT ( & very helpful) Room was clean, comfortable & had a small fridge (& a safe) Breakfast very nice! 5 mins walk from nearest station - busses & overground trams (that connects to main underground metro - to the airport / rest of city. Definitely stay there again

Cons: Difficult to find (in the dark!) 1st time. But once we knew where it was - not a problem!

Lovely facilities, shame about some of the staff

Pros: Very nice room/bathroom - fridge and safe in the room too. One member of staff, Josef, went above and beyond in helping me with accessing a sim card and recommending local places. He brought endless tea when I was feeling exhausted after my journey.

Cons: Sadly his employer, the owner, was not to helpful the next day. He could learn a lot about customer service from Josef. I commented that the two 'keys', white plastic credit cards - one to operate the lift and the other for the room, where identical and that it would help if one was a different colour. He said if I looked carefully, there were numbers printed faintly on one of them so that was the marker! Bad luk if you have poor eyesight! He was so defensive. When I complained that the coffee in the morning was old/stale, he just refilled my cup from the same pot! I was the only person in the restaurant for breakfast but the staff could not really be bothered with me or even ask how everything was. The food itself was good. Such a shame the owner was unreceptive to constructive criticism.